Shipping policy

Shipping Rates

Continental US (lower 48 states)

FREE ground shipping on orders over $50! $5.99 flat rate shipping for orders under $50. Ground shipping orders may be shipped via a variety of carriers including UPS. Fedex, and USPS.

Alaska & Hawaii

Unfortunately, we are not able to ship to Alaska or Hawaii (48 Continental US only).

Freight (LTL) Shipping

Freight delivery is reserved for large, heavy, or oversized items (like bidet toilet combos), as well as large-quantity shipments. Products are loaded onto a semi-truck and delivered curbside on a pallet; you will be responsible for moving the item from the curb to the desired location. Shipping times will vary based on destination, extreme weather, and other variables. The carrier will contact you directly to schedule delivery. 

If Your Product Is Damaged In Transit

If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.

If you notice damage after delivery (concealed damage), take pictures of the damage, and contact our customer service team. Items shipped via ground shipping must be reported within 14 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. 

We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.

Delivery Details

Our Shipping Pledge

We ship all orders within 2-5 business days.

Email: service@castadivahome.com

Expedited Shipping

Please be aware that all expedited shipment dates are counted in business days. Weekend dates are not counted. 

Average Delivery Times

Orders shipped to the West coast usually take 2-5 business days.  Orders shipped to the East coast usually take 5-8 business days. 

- We are sorry, but we do not offer COD shipping services - all orders must be paid for prior to shipment.
- Please allow 5 - 7 business days for delivery (depending on your location) before contacting us regarding the status of your order. Due to our high volume of calls, order status inquiries should only be made by sending us an email.
- Tracking numbers will be emailed to the customer as soon as orders are shipped. 
- Tracking information is usually available 24 hours after order is shipped.
- Money order payments must clear prior to shipment.
- Weights stated on order summary pages are shipping weights only and do not reflect the actual weight of products.