Smart Toilets

Yes, our smart toilets fully comply with U.S. plumbing and electrical standards. All models use a standard voltage of 110V~120V and are compatible with the commonly used 12-inch (305mm) rough-in distance in the U.S. Please verify your bathroom dimensions before purchase to ensure smooth installation.

Yes, most of our smart toilets are equipped with a power outage flushing feature that works during power outages. A backup battery box for emergency flushing is included with the toilet and should be installed together during setup.

This allows you to flush normally even when the power is out.

However, please note that electric-powered features—such as the heated seat, automatic lid opening/closing, bidet wash, and warm air drying—will be unavailable during a power outage.

We recommend setting up a dedicated outlet for the smart toilet to ensure safety. If the outlet has multiple sockets and other devices are in use, you should consider whether the outlet can handle the current when multiple devices are running simultaneously. The outlet should be located no more than 3.6 feet (about 1.1 meters) from the installation spot, so the power cord can be connected directly without needing an extension cord.

The installation process is relatively simple, and most users can install it themselves. Our smart toilets come with detailed installation instructions and all necessary accessories (such as water supply hoses and installation bolts). If you are unfamiliar with plumbing connections or electrical wiring, or if you want to ensure proper installation, we recommend hiring a professional plumber or electrician.

Our smart toilet seats are made of antibacterial materials. For daily cleaning, simply use water or a mild, neutral detergent. Please avoid using strong disinfectants such as bleach (e.g., 84 disinfectant), as well as gasoline, liquid medicine, detergents, insecticides, and hard brushes to prevent damage to the seat surface and its antibacterial properties.

Yes, when you purchase directly from our official website, you will receive an 18-month warranty. This is 6 months longer than the standard warranty offered through other sales channels. In addition, our after-sales service is faster and more efficient when you order directly from our website.